Last updated: 20 December 2024

At Gleam Look, customer satisfaction is our top priority. Please read our Refund & Return Policy carefully before making a purchase.

1. Returns Eligibility

We accept returns under the following conditions:

  • The item must be returned within 7 days of delivery
  • The product must be unused, unworn, and in original condition
  • Original packaging, tags, and invoice must be included

❌ Non-returnable items include:

  • Customized or personalized jewelry
  • Items purchased during clearance or sale (unless damaged or defective)

2. Return Process

To initiate a return:

  1. Email us at support@gleamlook.com within 7 days of delivery
  2. Share your order number and reason for return
  3. Our support team will guide you through the return process

Returns sent without prior approval may not be accepted.

3. Refund Policy

  • Once the returned item is received and inspected, we will notify you
  • Approved refunds will be processed within 7–10 business days
  • Refunds will be credited to the original payment method
  • Shipping charges are non-refundable

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery
  • Share clear photos or videos as proof
  • We will arrange a replacement or refund at no additional cost

5. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order
  • Once the order is shipped, cancellation is not possible
  • Refunds for cancelled orders will be processed within 5–7 business days

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable courier service

7. Exchange Policy

  • Exchanges are subject to product availability
  • Price differences (if any) must be paid by the customer

8. Processing Delays

Refund processing times may vary depending on:

  • Bank or payment provider
  • National holidays
  • Courier delays

9. Contact Us

For any questions regarding refunds or returns, please contact us:

Email: support@gleamlook.com
Website: gleamlook.in

10. In Short

Returns are accepted within 7 days of delivery.
Once the returned item is received and inspected,
the refund will be processed within 5–7 working days
to the original mode of payment.